+971 50 629 4771

Terms and Conditions

Please read these terms carefully before using our services

Last Updated: November 2025

Introduction

Welcome to VistaraDubai. By using our website, services, and booking tours, you agree to the following Terms and Conditions. These Terms govern your relationship with VistaraDubai ("Company", "we", "our", or "us"), a Dubai-based tour and travel service provider.

1. Booking and Reservations

All bookings are subject to confirmation and availability

Bookings confirmed upon receipt of full payment and confirmation email

Customers must provide complete and accurate information

2. Payment Terms

Payment Methods

Credit/Debit Cards
Bank Transfers
Authorized Gateways

Important

Full payment required to confirm bookings. All prices in AED or selected currency.

3. Cancellation and Refunds

Cancellation Fees

7+ days before travel
No charges
(excluding third-party fees)
3-6 days
50% fee
0-2 days
100% fee
No-show
No refund

4. Travel Documentation

Customers responsible for valid passports, visas, and travel documents. Travel insurance strongly recommended.

7. Health and Safety

Customers must disclose medical conditions, be physically fit for activities, and follow safety instructions and local health protocols.

6. Liability and Responsibility

Travel involves inherent risks. VistaraDubai not liable for personal injury, property loss, or third-party delays. Customers assume full responsibility.

15. Contact Information

For questions regarding Terms and Conditions:

info@vistaradubai.com
Dubai, UAE
www.VistaraDubai.com

VistaraDubai – Dubai Tourism & Travel Services